Shipping policy
Shipping Policy
At Lifted Moments Co, all orders are carefully handmade and prepared with attention to detail. Please allow adequate processing time before dispatch.
Processing Times
Processing times may vary depending on the product and level of personalisation. Estimated turnaround times will be provided at the time of ordering or discussed prior to purchase for custom orders.
Shipping
We currently offer UK delivery and local collection where available.
Once your order has been dispatched, you will receive confirmation and any available tracking information.
Please note that delivery timeframes are estimates and may vary due to courier delays or busy seasonal periods.
Delivery Responsibility
Customers are responsible for ensuring that the shipping address and contact details provided at checkout are correct.
Lifted Moments Co is not responsible for:
- Incorrect addresses provided by customers
- Delays caused by courier services
- Lost or delayed parcels once dispatched
Damaged Orders
If your order arrives damaged or there is an issue with your delivery, please contact us within 24 hours of receiving your order with clear photos of:
- The item
- Packaging
- Shipping label
We will review the issue and work towards a suitable resolution where applicable.
Collections
For local collection orders, customers will be contacted once the order is ready for collection. Collection details and times will be arranged directly.
Thank you for supporting Lifted Moments Co ✨